Customer Service Internship

Category: Sales & Trade
Name: Iliyana
Website: click here
0

Customer Service Internship - London, , United Kingdom

Real hands-on work experience



12 weeks, 24 hours per week

Location: Link School of English, Ealing House, 33 Hanger Lanne, London, W5 3HJ



 



What to expect



You will shadow a senior colleague in their everyday work. From day one you will be given own tasks and responsibilities. You will also have a personal learning plan which we will create together with you. The position is based in our school office



 



How will you learn



You will have an opportunity to develop communication skills, team work and customer service skills. You will learn through observation of experienced colleagues and through your own tasks. You will get guidance and feedback from our managers. Depending on your goals the intenship may include some areas of marketing.



 



What will your responsibilities include





  • Providing outstanding customer service




  • Receiving phone calls




  • Face-to-face and online customer service




  • Student recriutment




  • Identifying customer needs and matching our service offer accordingly




  • Clear communication with customers and colleagues




  • No cold-calling





 



We offer:





  • On-the-job training in customer service




  • Work in a professional and friendly environment




  • Internship profile based on your individual goals and a learning plan set together with you




  • Opportunity to learn from experienced colleagues                  





 



Requirements:          





  • Minimum intermediate level of English




  • Friendly personality




  • Reliability and punctuality essential




  • Attention to detail




  • Proactive attitude




  • Professional working manner




  • Background in marketing / business / customer service a plus but not a must





 



At the end of the intenship you will be considered for a salaried position.



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